Key Responsibilities
- Client Relationship Management: Building, nurturing, and sustaining client relationships to understand their needs, preferences, and feedback.
- Project Coordination: Acting as a liaison between clients and the internal team, ensuring that client requirements are communicated effectively and deadlines are met.
- Strategy Development: Collaborating with clients to understand their goals and develop strategies to achieve them, often alongside the creative and account teams.
- Problem-Solving: Handling client concerns and resolving issues quickly to maintain client satisfaction and loyalty.
- Account Growth: Identifying opportunities to expand the client relationship, upselling additional services or products.
- Budget and Timeline Management: Overseeing project budgets, managing timelines, and ensuring resources are allocated efficiently.
- Reporting and Analytics: Providing clients with regular updates on project progress, campaign performance, and results, often with analysis and recommendations for improvement.
- Cross-functional Coordination:



Working closely with various departments, including creative, strategy, and production, to deliver consistent, high-quality service to clients.

Essential Skills
- Communication: Robust verbal and written communication to clearly convey information, expectations, and updates.
- Empathy and Patience: Ability to understand client perspectives and handle challenges with a calm, solution-oriented approach.
- Time Management: Managing multiple clients, projects, and deadlines efficiently without compromising on quality.
- Attention to Detail: Ensuring accuracy in all deliverables, from project briefs to final reports, to avoid miscommunication or errors.
- Negotiation Skills: Ability to manage expectations, negotiate terms, and address budget or timeline changes effectively.
- Analytical Skills: Interpreting data and analytics to provide insightful recommendations and identify growth opportunities.
- Sales A

📌 Client Services Manager (Delhi)
🏢 Isha Advertising
📍 Delhi