We are looking for a Tech Support Apprentice to work with the end-users of our software and systems to provide technical support and assistance for their software, technical problems.

RESPONSIBILITIES
- Log, track, and escalate issues as needed, ensuring timely resolution.
- Troubleshoot and resolve basic software, system, or access-related issues.
- Document known issues and resolutions for knowledge base enhancement.
- Coordinate with engineering or QA teams for unresolved bugs or defects.
- Participate in shift operations, including on-call support if required.
- Contribute to improving support processes and customer satisfaction.

EDUCATION & REQUIREMENT
- Educational Background - bachelor’s degree in computer science, Information Technology, or a related field from a reputed university.
- Basic understanding of Linux system or any CRM system.
- Flexibility to work in rotational shift.
- Problem-Solving Skills Ability to analyse problems and find solutions.
- Communication Skills Good verbal and written communication skills.
- Team Player Ability to work well in a team.




- Attention to Detail Careful attention to detail.
- Adaptability Willingness to learn current technologies.

DESIRED BEHAVIORS
- Technically proficient - knows role and has a solid familiarity with tasks and responsibilities.
- A bias to action - a willingness to “jump right in” with an emphasis on producing results.
- Highly collaborative - an affinity for solving complex problems through dialog with team members.
- Curiosity - always seeking the “why’s” and “how’s” in the interest of continuous learning and the mastery of a craft.
- Innovation - the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value.
- Comfortable with ambiguity - can begin to explore and solve complex problems even when the problem and solution are not always well defined.
- Display ethical character and competence - acts with integrity and intent, is accountable for own

📌 Trainee - Technical Support (Delhi)
🏢 Naviga
📍 Delhi