JLL supports the Whole You, personally and professionally.
Senior Finance Analyst - Collections and Dispute Management
What This Job Involves
As a Senior Finance Analyst in Dispute Management, you will play a critical role in resolving complex financial disputes related to our diverse real estate portfolio. This position requires expertise in property management contracts, revenue recognition, and client relationship management. You will handle high-volume dispute cases while maintaining solid relationships with both internal stakeholders and external clients.
Key Responsibilities
- Categorize and Prioritize Issues: Systematically classify disputes by type (pricing discrepancies, quantity issues, Invoice delivery problems, contract terms) and assign appropriate priority levels for resolution
- Conduct Thorough Investigations: Analyze relevant documentation including contracts, correspondence, and system records to determine root causes and develop comprehensive understanding of each dispute
- Facilitate Cross-Functional Collaboration:
Work closely with internal teams across departments to gather information, validate findings, and coordinate resolution strategies
- Execute Resolution Activities: Implement corrective measures including processing credit notes, generating revised invoices, providing policy clarifications, and negotiating settlement terms
- Monitor and Track Progress: Maintain detailed records of dispute status, conduct root cause analysis, and identify process improvements to minimize future occurrences
- Manage Account Reconciliations: Support high-volume business operations by ensuring accurate account reconciliations, having revenue and P&L; understanding.
- Ensure Financial Reporting Accuracy: Execute timely month-end and year-end closing procedures while providing comprehensive daily, weekly, and monthly reports to stakeholders
- Handle Query Management: Respond to incoming requests through designated communication channels while maintaining