Service Delivery Head, IT System Integration

Emdee Digitronics | Kolkata | Full Time, Permanent

Department: Service Delivery & Operations

Experience: 10 to 15 years

Industry: IT Services & Consulting (System Integration)

About the Role

Emdee is a 20+ year old system integrator delivering IT infrastructure, software, security and surveillance, IT-enabled services, and manpower solutions primarily to government and public sector clients. It is headquartered in Kolkata and has presence in multiple states.

System integration and SITC are services, not supply. The Service Delivery Head owns everything from site survey and technical validation through installation, commissioning, and handover, and the CAMC and FMS obligations that follow. The role runs multiple concurrent contracts, each with its own scope, SLA structure, milestone schedule, penalty regime, OEM dependencies, and geography. Success is measured on contractual delivery, client acceptance, service continuity, and commercial closure.

Key Responsibilities

Survey and Technical Validation




- Own execution of site surveys, ensuring they are planned, resourced, and completed to a standard that supports accurate design and costing
- Vet survey findings and validate BOQ assumptions against site reality

Delivery Planning
- Translate tender conditions (SLA definitions, milestone structure, penalty and LD clauses, completion criteria) into an executable delivery plan covering milestone mapping, timelines, manpower deployment, and site sequencing
- Coordinate with procurement on material readiness, dispatch scheduling, and outward logistics to site
- Manage delivery risk across concurrent projects competing for the same engineers, materials, and warehouse capacity

Execution
- Own end-to-end SITC across all active contracts, delivered to tender specification and schedule
- Lead project managers and field teams across locations, driving commissioning and system integration and resolving technical issues escalated

📌 Head of Service Delivery (Kolkata)
🏢 Emdee Digitronics
📍 Kolkata