Front Office Executive

Company: Hotel Mahi's Gateway
Location: Coimbatore, Tamil Nadu

Job Type: Full-time

Job Summary

Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Handle guest check-ins and check-outs efficiently.
- Manage room reservations through the PMS.
- Coordinate with Housekeeping and Maintenance to ensure room readiness.
- Process guest payments and maintain accurate billing records.
- Handle guest requests, complaints, and feedback professionally.
- Maintain daily reports, occupancy records, and shift handovers.
- Promote hotel services and upsell rooms and facilities whenever possible.
- Ensure the reception area is clean, organized, and presentable.
- Follow hotel SOPs, policies, and grooming standards.

Requirements:
- Bachelor's degree or Diploma in Hotel Management or any related field.
- 1-3 years of experience in a hotel front office (Freshers with excellent communication skills may also apply).
- Good communication skills in English and Tamil (Hindi is an added advantage).




- Basic computer knowledge and familiarity with hotel PMS software.
- Strong customer service and problem-solving skills.
- Ability to work rotational shifts, weekends, and public holidays.
- Skilled appearance and positive attitude.

Preferred Skills
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm under pressure.
- Team player with attention to detail.
- Cash handling and billing experience is an added advantage.

Benefits:
- Competitive salary.
- Staff meals.
- Uniform provided.
- Paid leave and statutory benefits.
- Career growth opportunities.
- Training and development.

Schedule
- Rotational shifts
- Weekend availability

Experience
- Front Office: 1 year (preferred)

Language
- English (preferred)
- Tamil (required)

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:
- Food provided
- Paid time off

Work Location: In person

📌 Front Office Assistant (Coimbatore)
🏢 Hotel Mahi's Gateway
📍 Coimbatore