Key Responsibilities
- Provide technical support and troubleshooting for basic product/service issues.
- Record, track, and update customer requests in the CRM/ticketing system.
- Coordinate with the technical team for escalated issues and ensure resolution.
- Maintain customer satisfaction by following transparent communication and problem-solving steps.
- Prepare reports on customer interactions and recurring issues.
Required Skills & Qualifications
- Bachelor’s degree or equivalent (any stream).
- 0-2+ years of experience in customer support or technical support (freshers welcome).
- Excellent communication skills in English and Hindi.
- Strong problem-solving ability and calmness under pressure.
Job Types: Full-time, Permanent
Pay: Up to ₹45,000.00 per month
Work Location: In person
📌 Customer Support Executive (Faridabad)
🏢 finovotech
📍 Faridabad
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