Key Responsibilities:
- Serve as the primary liaison between customers, shipping lines/airlines, CHA agents, and internal teams for day-to-day shipment queries.
- Coordinate end-to-end operations for import/export shipments — booking, documentation, tracking, and delivery follow-up.
- Handle customer inquiries, complaints, and escalations promptly, ensuring high service level standards (TAT/SLA adherence).
- Prepare and verify shipping documents (Bill of Lading, Airway Bill, Invoice, Packing List, Certificate of Origin, etc.).
- Coordinate with customs house agents (CHA) for clearance-related formalities and ensure timely customs compliance.
- Track shipment status regularly and proactively update customers on delays, exceptions, or discrepancies.




- Maintain accurate records of shipments, MIS reports, and customer databases (CRM/ERP systems). Liaise with overseas agents/partners for shipment coordination and status updates.
- Coordinate with the pricing/sales team to ensure smooth handover from quotation to execution. Ensure timely invoicing and support the finance team with billing-related documentation.
- Identify process gaps and recommend improvements to enhance operational efficiency and customer satisfaction.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Senior Executive (Andheri)
🏢 Go Gauge Logistics
📍 Andheri