1. Operational Management
- Oversee End-to-End Operations: Manage the daily operations of pre-medical checkup activities, including scheduling of appointments, sample collection processes, and accurate report generation to ensure smooth and uninterrupted service delivery.
- Coordinate Cross-Functional Teams: Ensure effective coordination between medical phlebotomists and Diagnostic Center (DC) administrative staff, facilitating timely and complete medical assessments for every case.
- Ensure Protocol Compliance: Verify that all medical checks are conducted strictly in accordance with Insurance Company (IC) prescribed protocols, maintaining the highest standards of quality and regulatory adherence.
- Monitor Turnaround Times (TAT): Track and manage TAT meticulously, ensuring all medical reports are delivered to the Insurance Company (IC) within stipulated deadlines to prevent any lapse in service commitments.
- Drive Continuous Improvement: Monitor system performance,
proactively identify operational bottlenecks, and implement effective solutions to resolve issues, optimize workflows, and enhance overall operational productivity.
2. Coordination & Communication
- Serve as Primary Liaison: Act as the principal point of contact between the company and the Insurance Company (IC) underwriting and claims teams, fostering strong and transparent working relationships.
- Manage Appointment Scheduling: Coordinate with all IC branch managers to plan, schedule, and execute all medical appointments efficiently and in alignment with business requirements.
- Resolve Queries and Discrepancies: Address and resolve any discrepancies or queries raised by the Insurance Company (IC) regarding medical reports, working closely with DC Partners to ensure accurate and satisfactory outcomes.
- Maintain Transparent Communication Channels: Ensure consistent and clear communication with the Insurance Company (IC) regarding