Key Responsibilities
- Make outbound calls to potential and existing customers.
- Handle leads and enquiries received through IndiaMART, WhatsApp, website, social media, and other platforms.
- Understand customer requirements and recommend suitable fabrics/têxtile products.
- Explain product specifications, prices, MOQ, availability, designs, and other details.
- Generate new leads and follow up with existing enquiries regularly.
- Convert enquiries into orders and achieve monthly sales targets.
- Follow up on quotations, samples, orders, payments, and dispatches.
- Maintain accurate records of customer interactions, leads, and sales.
- Coordinate with the production, warehouse, dispatch, and accounts teams.
- Build and maintain long-term relationships with customers.
- Identify new business opportunities in domestic and international markets.
- Negotiate prices and commercial terms within company guidelines.
- Prepare daily and weekly sales reports.
- Handle customer queries and resolve basic issues professionally.
Required Skills:
- Excellent verbal communication and convincing skills.
- Positive Hindi and English communication skills.
- Strong follow-up and negotiation skills.
- Basic knowledge of têxtiles, fabrics, garments, or fashion products.
- Experience handling IndiaMART leads is preferred.
- Ability to work with sales targets.
- Positive attitude and strong customer-handling skills.