Analyst - Process Analytics - FCRM

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Responsibilities:
Summary of This Role

What Part Will You Play?

Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Demonstrates a thorough knowledge of client products and services to research, update, and document moderately complex cardholder requests following client established guidelines. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems.

Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution.

Demonstrates a thorough understanding and ensures conformity to all client stand

📌 Analyst - Process Analytics - Fcrm 5a (Pune)
🏢 Genpact India
📍 Pune