Discover your future at Citi:
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the chance to grow your career, give back to your community and make a real impact.
Job Overview:
Responsibilities:
- Support all aspects of the Commodities trade lifecycle, including trade capture, pricing, execution, risk calculations, PnL reporting, and regulatory reporting.
- Support critical EOD and intraday risk batch processing and ensure timely delivery of risk outputs to trading desks and downstream consumers.
- Drive incident resolution, root cause analysis, problem management, and permanent remediation activities.
- Manage production incidents across OpenLink Endur, Risk platforms, Market Data systems, and integration services.
- Act as a liaison between Traders, Business Users, Development, Infrastructure, and Vendor teams.
- Drive stability, automation, and operational excellence initiatives to improve platform resiliency and reduce manual effort.
- Develop and maintain support documentation, operational procedures, runbooks, and knowledge articles.
- Ensure adherence to SLA commitments and provide timely communication during production incidents.
- Participate in rotational weekend support, bank holiday coverage, and on-call support arrangements for critical business processes.
- Provide technical leadership, coaching, and mentoring to junior analysts.
- Assess operational and business risk appropriately and escalate issues in line with Citi controls and governance requirements.
Required Experience & Skills:
- 6+ years of hands-on Application Support experience within Investment Banking, Capital Markets, or Commodities environments.
- Strong Front Office production support experience working directly with Traders and business stakeholders.
- Knowledge of Commodities markets and products, including Oil, Gas, Power, Metals, and Agricultural products.
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📌 Applications Support Senior Analyst (Pune)
🏢 Citi
📍 Pune