We are seeking an Operations Manager to ensure the seamless execution of our global consulting and outsourcing service delivery on
- and offshore, optimizing operations to enhance customer experience.:
Operations Manager:
Responsibilities:
- Strategy Execution: Develop and execute strategies to streamline end-to-end service delivery in BPM.
- Operational Supervision: Provide sampling and supervise day-to-day operations.
- Performance Monitoring: Monitor team performance and project timelines.
- Workflow Optimization: Implement process improvements and workflow optimization.
- Resource Allocation: Allocate & map resources effectively.
- Client Coordination: Manage coordination between offshore clients and international teams to ensure alignment with expectations.
- Metric Reporting: Maintain operational metrics and provide reports on service performance and strategic initiatives.




- Cooperative Onboarding: Collaborate with delivery and pre-sales teams to ensure seamless client onboarding and satisfaction.

Education:
- Bachelor's or Master's degree in management or related disciplines.
- Minimum 5 years of operations management experience.
- Strong understanding of global outsourcing models.

Skills & Tools:
- Leadership and team management
- Project management tools
- MS Excel and reporting systems

Benefits:
Perks and Incentives for Incorporating with Us:
Paid Holidays:
Sick Days Off:
Healthcare:
Commuter Benefits:
Relocate:
Life Insurance:
Health Savings:
Learning & Development:
Global Career:

📌 Operations Manager (Delhi)
🏢 EMINENTURE
📍 Delhi