Location: Swargate, Pune
Experience: 1-3 Years

About Provilac

Provilac is a leading dairy nutrition company committed to delivering premium-quality dairy products to customers across India. We believe in providing exceptional customer service and building long-lasting customer relationships through timely and professional support.

Job Summary

Key Responsibilities
- Handle customer complaints, feedback, and product-related queries with accuracy and empathy.
- Coordinate with internal teams such as Sales, Logistics, Warehouse, and Quality to resolve customer concerns.
- Maintain records of customer interactions and follow up until resolution.
- Escalate critical customer issues to the concerned department whenever required.
- Maintain confidentiality and professionalism while handling customer information.
- Continuously identify opportunities to improve the customer experience.

Required Skills:
- Strong grammar, vocabulary, and professional writing ability.




- Ability to understand customer concerns and provide appropriate resolutions.
- Strong interpersonal and problem-solving skills.
- Good knowledge of MS Office (Word, Excel ).
- Ability to work in a fast-paced environment and manage multiple customer queries simultaneously.
- High attention to detail and accuracy.

Eligibility
- Graduate in any discipline.
- Experience in the FMCG or dairy industry will be an added advantage.

What We Offer
- Competitive salary.
- Growth opportunities within the organization.
- Collaborative and supportive work workplace.
- Opportunity to work with a fast-growing dairy nutrition brand.

Pay: Up to ₹30,000.00 per month

Benefits:
- Cell phone reimbursement
- Provident Fund

Work Location: In person

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