ABOUT THE JOB:
Customer Success Specialist (CSS) acts as a liaison between the company and its customers including communication throughout the workorder and billing process, providing information as requested by the customer and resolving any emerging issues with accuracy and efficiency. The CSS will also manage customer service requests, complete invoice reviews, enter off-rent requests and work with specialist groups as necessary to resolve customer issues. The Customer Success Specialist will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction, and excel in WillScot Core Values of: driven to excellence, inclusion, and diversity, devoted to our customers, health and safety, trustworthy and reliable, and community focused. This position is part of the customer success team, which is responsible for inbound and outbound transactional customer contact.WHAT YOU'LL BE DOING:
Customer Support:

Serve as the primary point of contact for customer transactions from initiation of order through time of return




Process transactional orders to ensure accuracy, which includes:

Obtaining and processing signed lease agreements/contracts and/or purchase orders from customers through relevant systems promoting use of DocuSign electronic signature program.
Collecting accurate insurance certificate or ensure customers are enrolled in WS program prior to delivery.
Obtaining and processing tax exempt certificates as applicable.
Updating pending orders as required through Big Machines and upsell value added products and services when possible.
Collecting relevant customer information such as invoicing email addresses and ability to pay via ACH to adhere to WS preferred method of invoice and payments; update transmittal rules and file required documentation in electronic folders.
Requesting manual invoices and processing credit card payments or checks to meet credit requirements
Communicate delivery date options and plac

📌 Customer Success Specialist I (Pune)
🏢 WillScot
📍 Pune