Key Responsibilities:
Customer Support Excellence:
Provide exceptional customer experience and solution support to Blue Yonder customers with full ownership.
Collaborate passionately within and beyond the team, demonstrating empathy.
Build and showcase basic competency in Azure, relevant tools and technologies, product knowledge, domain expertise, and solution architecture.
Consistently exhibit customer-centricity and a relentless attitude towards innovation through teamwork.
Add value by developing knowledge articles and working on operational improvements.
Seamless Application Support to Blue Yonder Customers:
Deliver outstanding customer experience by resolving issues of moderate complexity with end-to-end ownership.
Resolve internal alert cases generated by Blue Yonder internal tools.
Actively engage in application health monitoring using M&D; tools.
Attend case quality training and ensure adherence to SLA/SLO and quality practices.
Achieve customer satisfaction through ownership, engagement, and proactiveness.
Proactively seek guidance and commit to improving service quality.




Expected to work in shifts and provide out-of-hours support to facilitate 24x7 customer support.
Communication and Collaboration:
Communicate effectively (both verbal and written) with customers.
Collaborate respectfully and passionately with various Blue Yonder teams and partners.
Display professionalism and empathy during internal and external conversations, appreciating cultural differences.
Competency Development and Demonstration:
Technical:
Demonstrate basic technical expertise required to support the solution, including:
DBMS (e.g., SQL, Oracle) for application support, including writing and improving queries and procedures.
Code debugging in relevant programming languages.
Platform support engineering (e.g., API and/or Mulesoft integration troubleshooting).
Troubleshooting mobile application issues.
Demonstrate basic expertise in contemporary SaaS technical toolsets (e.g., AppDynami

📌 Support Engineer 1 (India)
🏢 Blue Yonder
📍 India