Drive overall growth of service-related revenue streams, including Service Programmes, Parts, Consumables, and Accessories.
Implement strategic initiatives to maximize profitability across service operations.
Ensure compliance with company policies, operational standards, and service quality requirements.
Dealer Efficiency & Profitability Improvement
Enhance workshop efficiency through adherence to operational standards, including same-day delivery, accurate time and cost estimates, optimum bay utilization, and improved technician productivity.
Analyze service performance data to identify operational inefficiencies and performance gaps.
Develop and implement corrective action plans, while monitoring progress to achieve measurable improvements.
Partner with dealer management teams to align workshop operations with business objectives and customer satisfaction goals.
Service Campaigns & Digital Initiatives Execution
Support the design, execution,
and continuous improvement of customer engagement and service campaigns.
Drive adoption of digital initiatives within after-sales operations to improve customer experience and business performance.
Collaborate with cross-functional teams to leverage technology for enhanced operational efficiency, customer reach, and service effectiveness.
Corporate & Fleet Business Development
Build and maintain robust relationships with fleet customers, corporate accounts, and strategic partners.
Ensure delivery of comprehensive after-sales support tailored to customer operational requirements.
Identify opportunities to expand service offerings and strengthen long-term business partnerships.
Enhance customer satisfaction and business growth through value-driven engagement.
Channel Expansion Analysis & Research
Conduct detailed analysis of vehicle parc, competitor presence, market potential, and customer concentration within the assigned territory.
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📌 Service Business Manager (Guwahati)
🏢 Mahindra and Mahindra
📍 Guwahati
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