This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.
This role offers an prospect to support cutting-edge generative AI technology used by developers and businesses worldwide.
You will provide advanced technical support across APIs, platform functionality, integrations, and production issues.
Working closely with customers, engineering, and sales teams, you will help resolve complex problems and improve the overall product experience.
You will investigate issues through logs, error messages, authentication flows, and request/response data to identify root causes.
Beyond troubleshooting, you will contribute to product quality through bug reporting, feature validation, documentation, and actionable customer feedback.
The role is ideal for a technically curious, customer-focused problem solver who thrives in a fast-moving AI environment.
You will also help make the platform increasingly self-service by improving technical documentation and knowledge resources.
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Accountabilities
Provide advanced technical support to customers, troubleshooting platform functionality, APIs, UI issues, errors, and integration challenges.
Support users across multiple products through channels such as email, chat, and Slack while maintaining a high standard of responsiveness and service.
Diagnose authentication and integration issues involving OAuth2, API keys, JWT, HTTP errors, malformed requests, rate limits, and API configuration problems.
Analyze logs, error messages, request and response payloads, and observability data to identify root causes and determine appropriate solutions.
Manage support cases within established SLA timeframes, maintain accurate case records, and escalate complex or unresolved issues to the appropriate teams.
Reproduce, document, and escalate bugs and edge cases in collaboration with engineering teams.
Share structured customer feedback w

📌 Technical Support Engineer (India)
🏢 Jobgether
📍 India