Team / Role Overview
The Services Credit Consumption team is a newly established horizontal function responsible for transforming how credit is consumed, governed, and reported across Citi's Services division. Operating across five product verticals — Payments, Trade & Working Capital Solutions (TWCS), Liquidity Management Services (LMS), Investor Services, and Issuer Services — the team provides governance standards, architectural direction, and cross-product coordination that individual product teams cannot provide for themselves.
As Product Specialist, you are the connective tissue of the programme. You will lead business analysis, coordinate and facilitate workshops, drive documentation, produce governance committee reporting, and provide the analytical power
This role is part of a deliberate strategy to embed capabilities close to the teams and systems that the programme serves, and offers direct day-to-day collaboration with colleagues across the Citi Services global network.
Responsibilities:
Business Analysis & Requirements
Lead end-to-end business and benefit analyses across all Services Credit Consumption initiatives, including requirements gathering, current-state process mapping, gap analysis, and future-state design documentation.
Facilitate design workshops with representatives from all five product verticals, capturing outputs with precision, maintaining decision logs, and ensuring actions are tracked through to completion.
Document the Target Operating Model (TOM) for Services credit consumption, including roles and responsibilities across the horizontal team and the five product verticals, ensuring alignment with governance and policy frameworks.
Develop and maintain structured programme documentation including process flows, procedure guides, decision papers, and governance artefacts in support of enterprise approval or investment decision processes where appropriate.
Translate and track complex, multi-stakeholder discussions into explicit, concise,
📌 Product Specialist (Mumbai)
🏢 Citi
📍 Mumbai