The Subject Matter Expert (SME) will play a critical role in the configuration and implementation of the SCP (Supply Chain Platform) system for North America (NAM) accounts. This includes setup and maintenance of master data, order management, shipping booking, transportation management, carrier booking, document core, and destination configuration. The SME will serve as a key resource for system configuration expertise, supporting both internal teams and external stakeholders during onboarding, testing, and live support phases.
Location: GSC Chennai
Job Level: JL3
Reports to: CI Manager with dotted line to NAM SME
Number of Direct Reports: 0
Consulted About: SMEs are sought after whenever specialized knowledge, expertise, and insights are required to make informed decisions, solve problems, and drive organizational success in the various products/departments within Maersk.
Primary Internal Stakeholders:
NAM Subject Matter Expert Team
NAM Customer Service Teams ( (incl CA and MX))
FPO, PPO and XPO teams
Application Managers
Primary external stakeholders:
None expected




Key Responsibilities:
System Configuration & Implementation:
Configure SCP system modules including master data, order management, shipping booking, transportation management, carrier booking, document core, and destination setup.
Ensure configurations align with business requirements and support seamless operational execution.
Collaborate with IT and platform architects to validate system design and integration.
Testing & Support:
Participate in User Acceptance Testing (UAT), Dry Run testing, and live support activities.
Troubleshoot configuration-related issues and provide timely resolution.
Serve as a point of contact for configuration questions during go-live and hypercare phases.
Stakeholder Collaboration
Work closely with NAM SME team.
Provide guidance and consultation to internal teams on SCP configuration best practices.
Support cross-functional collaboration to ensure alignment across systems

📌 Regional Ops SME (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai