Date Posted:
2026-08-31
Country:
India
Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Unspecified
Summary of Role:
This position will report to the Identity Operations Support Team Leader, within the Identity & Access Management organization. The chosen candidate will provide advanced engineering-level expertise for SailPoint operations and support for a global user base, including Identity Lifecycle Management (Joiner/Mover/Leaver) functions, account provisioning/deprovisioning, and application aggregations. This is a hands-on technical position requiring complex, multi-functional analysis and problem solving, and familiarity with multiple Identity-related systems, including WorkDay, SailPoint, Active Directory (AD), LDAP, Exchange, Office 365, Ping Federate, Multi-Factor authentication, and other applications.
Responsibilities:
Provide day-to-day operational support of global, large-scale identity and access management (IAM) solutions using SailPoint IdentityIQ




Triage and manage incidents in ServiceNow and effectively communicate incident resolution to end-users
As needed, collaborate with cross-functional teams to resolve incidents
Notify leadership of any concerns or escalated incidents raised by users
Ensure adherence to all Identity Operations Standard Operating Procedures (SOPs) and provide input for continuous improvement opportunities
Champion best practices for problem management, identifying incident trends and driving root cause resolution to reduce future incidents
As required, assist in the data gathering and analysis to produce and document Root Cause Analysis for select high-impact, high-severity incidents
Based on incident trends, identify defects and enhancements for SailPoint and related IAM solutions, and submit Jira items to track the needed changes
Monitor and triage IAM alerts and implement required actions
Participate in on-call rotation to address any high

📌 Lead - Identity Operations Support (Bengaluru)
🏢 RTX
📍 Bengaluru