Shift : Night 6PM to 3AM and 8PM to 5AM

Roles and responsibilities:

Receive and process customer payments received through ACH, Wire, Check, EDI, and other payment channels.
Apply customer payments accurately and timely against the correct invoices, credit notes, debit items, and other open receivables.
Review remittance advice and payment references to identify customer, invoice, shipment, booking, or account details required for application.
Validate payments against bank statements and ensure all received funds are accounted for and appropriately posted.
Research unidentified/unallocated payments by coordinating with customers, Collections, Treasury, Sales, and other stakeholders to obtain payment details.
Monitor and explicit on-account balances by identifying the appropriate invoices and obtaining customer confirmation where required.
Investigate payment discrepancies such as short payments, overpayments, deductions, duplicate payments, invalid references, and unapplied cash.
Perform customer account reconciliation and investigate differences between customer remittance,



bank receipts, and ERP open items.
Support Collections by providing payment status, clearing open items, researching unidentified payments, and resolving payment-related queries.
Handle payment-related cases within agreed SLA and provide accurate responses/resolutions to customers and internal stakeholders.
Ensure payments are posted to the correct customer account, invoice, currency, amount, and legal entity while maintaining high accuracy.
Complete daily cash application activities within defined SLA and monitor pending transactions to prevent backlog or KPI impact.
Prioritize and resolve aged unidentified and on-account payments, particularly items exceeding 30/60/90/180 days.
Identify and investigate duplicate receipts or duplicate postings and coordinate corrective action.
Identify overpayments and support refund processes after validating customer account balances and required approvals.
R

📌 Senior Analyst (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai