Transition Lead – Managed Learning Services (MLS) | 5-month contract | Travel to Dubai and India
Contract | 5 months | Onsite in Dubai and India (travel reimbursable)
About the role
Infopro Learning is launching a managed learning services partnership with a leading global manufacturer in the UAE. We're looking for a Transition Lead to build the operating model that turns this from a current engagement into a fully functioning delivery team, covering a 7-person Dubai onsite team and an India-based offshore team.
This is a hands-on, five-month build spanning discovery, design, and implementation. You'll work alongside the Engagement Director, who takes over day-to-day client operations starting October 1, and you'll be accountable for closing structural gaps, building supporting systems, and deploying the technology and automation that let this operation run and scale. By the end of hypercare in February, you'll hand off a documented, sustainable operating model ready for steady-state management.
What you'll do
Assess the client's current people, processes, technology,



and tools to identify gaps, redundancies, and integration needs
Design the service delivery architecture and operationalize the Dubai onsite and India offshore teams
Map and deploy workflow automation and AI integration across intake, project management, content, and reporting
Stand up the Design Studio and Content Factory models, including staffing approach, process, and technology
Design and implement a standardized onboarding program for the Dubai and India teams
Implement service management processes, governance cadence, and performance reporting
Monitor performance through hypercare, gather stakeholder feedback, and hand off to steady-state operations

What you bring
Proven experience leading MLS or managed services transitions, from scoping through implementation (non-negotiable)
Strong program and project management skills, including governance structures and stakeholder management
Experience with o

📌 Transition Lead – Managed Learning Services (Noida)
🏢 Infopro Learning
📍 Noida