Make an impact with NTT DATA
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Your day at NTT DATA
The Managed Services Onboarding Specialist is a seasoned subject matter expert, responsible for ensuring client account onboarding.
This role is also responsible for providing training and support to clients, in conjunction with internal teams, to ensure reduction of the onboarding cycle and drive improved client experience.
The Managed Services Onboarding Specialist manages client onboarding activities and the successful adoption of organizational services.
Key responsibilities:
Manages and coordinates the client onboarding process to ensure a reduced cycle from onboarding initiation to invoicing.
Coordinates all aspects of the client onboarding lifecycle.
Provides client onboarding support through the provision of training initiatives.
Produces ongoing status reports on client onboarding processes.
Plans and facilitates all engagement sessions with stakeholders in a service onboarding project.
Drives the completion of standard service onboarding against agreed timelines and budgets.
Plans the execution of service onboarding projects to reduce risk exposure.
Manages and mitigates service onboarding risks.
Ensures handover for service execution to the operations teams.
Performs any other related task as required.
To thrive in this role, you need to have:
Ability to establish robust relationships with internal stakeholders and external clients.
Excellent written and verbal communication skills.
High level of initiative, accountability, attention to detail and ability to follow processes.
Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a global and sometimes pressured environment