Lead Cordant Technical Support Engineer
Are you an experienced Lead Cordant Technical Support Engineer looking for a new role?
Would you like to be a part of successful team?
A technical role responsible for Post Sales support of Cordant and Bently Nevada products and Services. This can include technical support for customer requests, remote help, field services, or other service requests. Support to be delivered primarily via email/web/remote services, telephone, or teleconference. This role contributes to the effectiveness and growth of our IoT products and Technical Support team by providing technical assistance using deep technical expertise.
Role Summary:
Baker Hughes has an opening for a Technical Support Specialist located in India.
As a Bently Nevada Lead Technical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of post-sales technical issues.
This includes active, online system troubleshooting and issue resolution for Cordant and Bently Nevada hardware, software, Cloud computing, IoT, and services products.
The Bently Nevada Technical Support (TS) centers are located strategically to provide support to customers around the world. TS provides expertise through their knowledge of the products and close relationships with technical supporting staff. They are our face to the customer when customers are looking for technical support and issue resolution.
Bently Nevada’s TS is a key pillar to our organization as it is typically the first line of defense to all customer and product related issues.
Essential Responsibilities:
In the role of Lead Technical Support Specialist, you will:
Treat all HSE topics and Safety as top priority.
Provide robust customer value delivery.
Focus, Develop and execute technical support strategy associated with all Bently Nevada hardware and software products.
Work hand in hand with Sales, Services, and Engineering to solve complex technical issues.
Utilize SFDC case loggi
📌 Digital Technology Senior Team leader (Pune)
🏢 Baker Hughes
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.