The Applications Support Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Robust communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through qualified leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:
Manages an apps support team.
Oversees process for technical issue escalation; prioritizes technical issue resolution.




Ensures resource gaps are addressed as a priority to avoid business service disruption.
Oversees resolution of major system outages ensuring communication to interested parties.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Provides technical oversight across systems and applications; leverages skills across apps support area.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Applies good understanding of concepts and procedures within own apps support area to resolve issues.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Responsible for delivery of end results and contributes to planning, budget management and formulation of

📌 Applications Support Manager- Assistant Vice President (Pune)
🏢 Citi
📍 Pune