About Us
Foundever is one of the world’s leading customer experience (CX) companies, delivering outsourced sales, technical support, customer service, and other business processes for many of the world’s largest brands. Foundever securely connects brands with their customers millions of times each day in more than 60 languages, supported by approximately 150,000 associates across 45 delivery countries.Job Summary
The Director of the IT Vendor Management Office (VMO) is a strategic commercial leader who both sets the direction of Foundever’s global IT vendor management capability and personally drives its execution. As the single point of accountability between IT and its external suppliers, this leader owns the end-to-end commercial, performance, and governance relationship across the global IT vendor portfolio — software, cloud, telecommunications, hardware, infrastructure, and technology services, with the deepest hands-on ownership in infrastructure and telecom.The Director will stand up the operating model and get hands on the work: leading major negotiations,



running renewals as deliberate leverage events, enforcing service levels, and holding vendors accountable for outcomes. Partnering with IT, Finance, Procurement, Legal, Information Security, and business stakeholders, this leader optimizes technology spending, improves vendor performance, reduces commercial and operational risk, and ensures every third-party investment delivers measurable business value — translating it all into explicit executive recommendations tied to P&L; impact.Primary Job Responsibilities
VMO Operating Model & Governance● Own the model. Design, stand up, and run Foundever’s global IT VMO operating model — decision rights, policies, approval workflows, governance forums, and executive escalation paths — then drive adoption across IT.● Set the standards. Establish consistent standards for vendor selection, onboarding, contracting, performance management, renewal, risk, and offboarding, inc

📌 Director, IT Vendor Management Office (Pipariya)
🏢 Foundever®
📍 Pipariya