About Foundever
Foundever is one of the world’s leading customer experience (CX) companies, delivering outsourced sales, technical support, customer service, and other business processes for many of the world’s largest brands. Foundever securely connects brands with their customers millions of times each day in more than 60 languages, supported by approximately 150,000 associates across 45 delivery countries.Job Summary
Owns the operational governance layer between the enterprise and its IT service vendors — carriers, data centre and colocation providers, managed service partners and infrastructure suppliers.Two connected mandates:
• Governance — hold vendors to the SLA and KPI commitments in the VMO framework, and produce the evidence base behind scorecards, business reviews and escalations.• RFO (Reason For Outage) — own the end-to-end RFO lifecycle for every P1/P2 incident with vendor involvement: raise, chase, quality-review, challenge, close, and drive the corrective actions.
This is a hands-on analytical role, not a coordination role.



The holder is expected to interrogate vendor data independently and hold a supplier to its contract with evidence rather than assertion.Primary Job Responsibilities
Vendor Governance & SLA Compliance• Maintain the vendor SLA and KPI registers across the Telecom, Network, Systems — definitions, formulas, data sources and reporting cadence.• Validate vendor-reported availability, MTTR and SLA attainment against internal incident and monitoring data; reconcile discrepancies and formally challenge overstated performance.• Publish monthly vendor scorecards with RAG posture, trend analysis and breach summaries; run monthly service reviews and quarterly business reviews end to end.• Track vendor improvement plans to closure, escalating stalled items through the agreed escalation matrix.RFO Lifecycle• Raise RFO requests within the contracted window for every qualifying P1/P2 incident; maintain a live tracker of request date, due date, ag

📌 Vendor Analyst (Hyderabad)
🏢 Foundever®
📍 Hyderabad