ITIL, Design Thinking, Business Analysis, SIAM, SLCM, ServiceNow, Process Mapping, M365 suite, AI enabled knowledge (ChatGPT, Copilot, Claude, etc.)

Are you ready to take the next step in your career?The primary responsibility of the Senior Service Design Architect is to execute the relevant business unit strategy through the development of sustainable, scalable, best practice service offers. Senior Service Design Architects work with Service Offer / Portfolio Management to define and scope new services and service capabilities. They interact with key stakeholders including Sales, Delivery, Platform and our business clients, to ensure that the design of services will meet the real needs of clients across a global marketplace.Designs, develops and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life. Serves as the central resource with design, process, architecture, test, and commercials (cost recovery) as the product(s) move to production and delivery.



Involvement lasts throughout all stages of a product’s lifecycle including modifications, upgrades and maintenance of the product or product line.What you'll be doingKey Roles and Responsibilities: • Design and development of paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable.• Documenting Internal Service Definitions for current service offers and service capabilities.• Facilitating ideation and design workshops to validate needs, and identify solution designs at a process, platform an organisation level.• Coordinating with other architects, designers and subject matter experts responsible for detailed solution designs.• Ensuring that designs meet the common and specific design principles to be applied to a service.• Leverage best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.• Conceptualise designs by conducting

📌 Senior Service Design Architect (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru