AutoRABIT Profile

AutoRABIT is the leader in DevSecOps for SaaS platforms such as Salesforce. Its
unique metadata-aware capability makes Release Management, Version Control, and
Backup & Recovery complete, reliable, and effective. AutoRABIT’s highly scalable
framework covers the entire DevSecOps cycle, which makes it the favourite
platform for companies, especially large ones who require enterprise strength
and robustness in their deployment setting. AutoRABIT increases the
productivity and confidence of developers which makes it a critical tool for
development teams, especially large ones with complex applications. AutoRABIT
has institutional funding and is well positioned for growth. Headquartered in
the CA, USA and with customers worldwide, AutoRABIT is a place for bringing your
creativity to the most demanding SaaS marketplace.

Job Role

AutoRABIT is looking for a Customer Support Engineer to support AutoRABIT
development processes and tools, who will assist our customers in very demanding
and complex development environments. You will be expected to learn new products




and technologies quickly and constantly. In addition, you are expected to have
top-notch troubleshooting, communication, and customer service skills.

As a Support Engineer, you will contribute to AutoRABIT products adoption
and success. You will provide an individualized level of service to
our customers. You will guide them in finding the right implementation and
advocate the best way to use our products. You will also troubleshoot,
investigate and solve customer issues in a timely manner. In AutoRABIT, you will
represent the customer voice in finding solutions with the assistance of our
product, engineering and Customer Success teams.

Role: L2 Support Engineer

Roles & Responsibilities

* You will be the first contact point for new customer support requests.
* Drive technical issues to resolution: from the qualification of customer
concerns to conducting an in-depth technical investigati

📌 Senior Customer Support Engineer (Hyderabad)
🏢 AutoRABIT Holding
📍 Hyderabad