Job Description – General Manager (Background Verification)
Position: General Manager – Background Verification
Location: Ghatkopar, Mumbai
Department: Background Verification / Operations
Employment Type: Full time
Experience: 8–12 Years
Reporting To: Senior Management
About the Role
We are looking for an experienced and result-oriented General Manager – Background Verification to lead and manage the end-to-end Background Verification (BGV) operations. The candidate will be responsible for ensuring accurate, timely, compliant, and high-quality verification services while managing teams, client relationships, and operational performance.
Key Responsibilities
Lead and manage end-to-end Background Verification operations including employment, education, address, reference, identity, and criminal verification.
Manage and mentor BGV teams, team leaders, and operational staff.
Ensure verification processes are completed accurately within defined TAT and SLA requirements.
Develop and implement SOPs, quality standards, and process improvements.
Monitor daily operational performance,



productivity, accuracy, and turnaround time.
Handle escalations and resolve complex verification cases effectively.
Manage client relationships and conduct regular reviews with key clients.
Prepare and present MIS, operational dashboards, and performance reports to senior management.
Ensure compliance with company policies, data privacy requirements, and applicable legal/regulatory standards.
Identify process gaps and implement corrective and preventive actions.
Coordinate with internal teams, vendors, and external agencies to ensure smooth verification operations.
Drive automation and technology adoption to improve efficiency and scalability.
Manage operational budgets, manpower planning, and resource allocation.
Candidate Profile
Graduate/Postgraduate in any discipline; MBA/PGDM preferred.
8–12 years of relevant experience in Background Verification, KYC, Risk Operations, Verification Service

📌 General Manager (India)
🏢 N Human Resources & Management Systems
📍 India