Job Requirements
Job Title: Process Manager - Retail Operations RCC Recon
Department/Function: Retail Banking Operations
Job Purpose
We are looking for a Process Manager – Retail Operations RCC Recon to join our Recon, Compliance & Controls team. This role is responsible for overseeing daily reconciliation activities, monitoring compliance, and implementing control processes across retail banking transactions. The candidate will lead a team of processing specialists, ensuring optimal performance and accuracy, while coordinating with the compliance department to identify risks and enforce effective controls.
Roles and Responsibilities
Supervise, mentor, and develop a team of processing specialists to ensure high performance and operational efficiency.
Oversee reconciliation processes across retail banking transactions, ensuring accuracy and timeliness.
Coordinate with the compliance department to identify potential risks and implement appropriate control measures.




Evaluate and enhance existing reconciliation and control processes to improve efficiency and accuracy.
Support continuous improvement initiatives within the unit.
Experience in reconciliation, compliance, or banking operations.
Solid understanding of reconciliation processes and compliance frameworks.
Proven team management and mentoring skills.
Excellent analytical and problem-solving abilities.
Attention to detail and commitment to accuracy.
Effective communication and coordination skills.
Ability to identify process gaps and drive improvements.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 2 - 5 years of relevant experience

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