About Us
Foundever is one of the world’s leading customer experience (CX) companies, delivering outsourced sales, technical support, customer service, and other business processes for many of the world’s largest brands. Foundever securely connects brands with their customers millions of times each day in more than 60 languages, supported by approximately 150,000 associates across 45 delivery countries.Job Summary
Owns the disciplines that stop the same failure happening twice. Where Incident Management restores service and Change Management controls what enters the estate, this role is accountable for why failures occur, what exposure they leave behind, and what structurally changes as a result — across the Telecom, Network, Systems and SOC towers.

Problem — drive root cause to confirmed closure, convert findings into permanent fixes, and eliminate chronic and repeat failure.
Risk — maintain a live view of IT operational risk: single points of failure, concentration, control gaps, resilience and recoverability.




Continuous Improvement — run a prioritised improvement portfolio with quantified, validated benefit rather than activity.

This is a senior individual-leadership role. The holder will be expected to challenge tower owners and vendors on weak analysis, hold improvement commitments to their dates, and present an unvarnished position to the Senior Director and CIO.Primary Job Responsibilities
Problem Management• Own the end-to-end problem management process — raise, investigate, classify and close problem records arising from P1/P2 incidents, recurring patterns and proactive analysis.• Chair the problem review board; hold RCA quality to a defined standard — confirmed cause not symptom, evidenced timeline, corrective and preventive actions with named owners and dates — and reject analysis that does not meet it.• Maintain the known error database and workaround library, and drive closure of workarounds into permanent fixes.• Run targeted programmes against chroni

📌 Director - Problem, Risk & Continuous Improvement (Pipariya)
🏢 Foundever®
📍 Pipariya