WHO YOU ARE
You are passionate about creating seamless customer experience and enabling productive fulfilment operations. You have a solid understanding of supply chain processes, fulfilment services, and customer service operations, combined with the ability to work across functions and stakeholders to deliver business results.
You enjoy solving complex operational challenges, improving ways of working, and leveraging digital solutions to enhance business performance. You are analytical, structured, and customer-focused, with the ability to prioritize effectively and make decisions with speed and simplicity.
To be successful in this role, you have:
• University degree in Logistics, Economics, Business Administration, or a related field, or 4–6 years of relevant professional experience.
• Experience in supply chain, fulfilment services, customer service, or related operational functions.
• Strong understanding of business processes, customer fulfilment operations, and service delivery.
• Excellent knowledge of relevant digital solutions, systems, and tools.




• Experience in problem-solving, process improvement, and analyzing end-user needs.
• Strong analytical and numerical skills with the ability to translate business needs into practical solutions.
• Excellent stakeholder management and collaboration skills.
• Ability to work effectively in multicultural, matrix, and cross-functional environments.
• Strong communication skills in English, both written and verbal.
• Advanced proficiency in Microsoft Office applications.
• A passion for IKEA values, customer satisfaction, and continuous improvement.

YOUR RESPONSIBILITIES
As a Solution Responsible, you will ensure that fulfilment and replenishment solutions are effectively implemented, maintained, and continuously improved to support excellent customer experiences and efficient operations.
Your key responsibilities will include:
• Secure the setup, configuration, and maintenance of assigned fulfilment solutions and p

📌 Solution Responsible (Bengaluru)
🏢 Ikea
📍 Bengaluru