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Equifax is seeking an experienced Support Engineer with a strong foundation in Salesforce development and administration. The Support Engineer is a key technical resource for the Equifax BusinessConnect application. Business Connect is a Salesforce managed package application. This role focuses on the end-to-end resolution of Client support requests, ensuring high-urgency issues are addressed within established SLAs. You will act as a technical problem-solver, utilizing Salesforce, Apex, and API expertise to troubleshoot production defects and implement functional fixes. From managing Jira Kanban boards to performing deep-dive data research, you ensure that our Clients’ environments remain performant, secure, and properly configured.

What you will do
Incident Resolution Ownership: End-to-end Client support process, including intake, communication, triage,



and direct oversight of issues through final resolution.
Targeted Bug Fixing: Design, test, and deploy safe hotfixes using Apex, Lightning Web Components (LWC), and Salesforce Flows without disrupting existing architecture or breaking adjacent functionalities.
Legacy & Modern Logic Support: Identify and fix failures within legacy Workflows/Process Builders and modern Lightning Flows.
API & Data Diagnostics: Resolve integration hurdles by analyzing XML, JSON, and REST/SOAP Logs
Advanced Root Cause Analysis (RCA): Conduct deep-dive investigations using Salesforce Debug Logs, Developer Console, and Browser Developer Tools to isolate the "why" behind failures and implement permanent fixes.
Advanced Data Inquiry & Research: Perform deep-dive research and data extraction using Salesforce Workbench, Data Loader, and Developer Console to fulfill custom Client requests providing technical clarity on complex "how-

📌 Support Operations Engineer (Pune)
🏢 Equifax
📍 Pune