Job Description
Job Title: Front Office Executive
/n
Location: Mumbai – Taj Lands End
/n
Salary: ₹5–6 LPA
/n
Open Positions: 4
/n
Experience Required: Minimum 5+ Years
/n
Job Summary:
/n
We are looking for a highly professional and well-groomed Guest Service Associate to join the team at Taj Lands End, Mumbai. The ideal candidate should have a strong background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences.
/n
Key Responsibilities:
/n
/n
- Welcome and assist guests with warmth and professionalism.
/n
- Deliver exceptional customer service throughout the guest journey.
/n
- Handle guest requests, inquiries, and complaints efficiently.
/n
- Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service.
/n
- Maintain high grooming and presentation standards at all times.
/n
- Provide personalized service to VIP and high-profile guests.
/n
- Ensure compliance with hotel SOPs and luxury service standards.
/n
- Build positive guest relationships to enhance satisfaction and loyalty.
/n
- Assist in resolving guest concerns promptly and professionally.
/n
- Represent the hotel's brand values through outstanding hospitality.
/n
/n
Eligibility Criteria:
/n
/n
- Minimum 5+ years of experience in a luxury hotel or premium hospitality property.
/n
- Excellent communication and interpersonal skills.
/n
- Strong customer service and problem-solving abilities.
/n
- Skilled grooming and polished personality.
/n
- Ability to work in rotational shifts, weekends, and public holidays.
/n
- Strong teamwork and coordination skills.
/n
/n
Height Requirement (Mandatory):
/n
/n
- Male: 5'11" (180 cm) & above
/n
- Female: 5'4" (163 cm) & above
/n
/n
Preferred Skills:
/n
/n
- Luxury Guest Relations
/n
- Customer Service Excellence
/n
- Hospitality Operations
/n
- VIP Guest Handling
/n
- Communication & Interpers
📌 Front Office Executive (Mumbai)
🏢 Webvi
📍 Mumbai