Reporting : Zonal Sales Support Supervisor / Manager
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Role Summary:
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- Assist Outside Sales / Inside Sales by providing support to carry out Sales Functions.
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Core Responsibilities:
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- Support to outside sales / Inside Sales for Rates filing .
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- Arrange to quote rate / on carriages to the customers on behalf of outside/ Inside sales.
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- File rates in AQUA Contracts and follow up for closure of Freight rates if not closed at Autonomy.
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- Follow up with the customers for booking (Quotation follow-up)
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- Contact with Pricers on Freight and DDSM claims
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- Act as Complete Backup for Outside Sales / Inside Sales linked.
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- Respond to Sales Leads assigned.
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- Promote CMA CGM Group Services and Non-Maritime products(e-commerce, VAS, intermodal, CEVA…)
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- Promote – SPOTON – Digital Products – Act as Support to customers on All SPOTON related commercial queries.
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- Handle Digitalized Customers – SPOTON queries
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- Handle rate disputes of customers and RFI Closure
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Key Performance Indicators:
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- Need to respond to All sales leads assigned within 14 days
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- All target quotations to be followed up within maximum 48 hours of sending with Pricers.
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Qualifications and Skill Sets:
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- Minimum graduate.
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- Positive written and verbal communication skills.
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- MS office skills.
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- Go-getter and pro-active approach.
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- Good analysis skills.
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