Job Description Responsibilities:
N n About the role
NThe Key Account Director owns our most strategic manufacturing accounts, a small portfolio of high-value clients where the relationship operates at Transformation Head and CXO level. This is a deep relationship and growth role: working inside the client's transformation agenda, embedding across their manufacturing footprint, and expanding revenue through recent use cases, plants, and divisions.
N What you will own
N - Own a portfolio of 3–5 assigned strategic accounts, P&L; accountability for retention and growth within each
N - Build and maintain C-suite and Transformation Head relationships, be the person clients call for strategic questions
N - Design account growth plans: new plants, divisions, and use cases;
lead quarterly executive business reviews
N - Work cross-functionallywith Product, Customer Success, and Migration to ensure delivery matches commitment
N - Identify risks early — churn signals, competitor activity and manage them proactively
N Persona
n Profile snapshot
N - Qualification:



B.Tech preferred;
MBA in Sales &
nMarketing an advantage
N - Experience: Minimum 10 years in enterprise SaaS;
at
nleast 5 in strategic account management
N - Track record: Proven USD 10M+ SaaS revenue in
Nmanufacturing vertical;
manufacturing exposure is
Nnon-negotiable at this level
N - Relationships: Demonstrated ability to engage and
Ninfluence at CXO and Transformation Head level
N What good looks like
N - Strategic depth: Thinks in multi-year account plans, not
Nquarterly targets
n - Executive presence: Comfortable in a boardroom;

ncredible with aCIO, COO, or CFO
N - Commercial acumen: Finds the expansion opportunity
Nin every client conversation
N - Reliability: Does what they say — clients trust them
Nmore than their own vendors
N Key metrics
n - ARR expansion within portfolio (new plants, divisions, use cases)
N - Renewal rate and executive relationship scor

📌 Key Account Director (Industrial Area)
🏢 A factory automation company (Funded Startup)
📍 Industrial Area