Job Description

Role Overview

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We are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.

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Key Responsibilities

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Program / Project Delivery

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- Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.
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- Define project scope, timelines, milestones, and resource planning.
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- Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.
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Salesforce Implementation Oversight

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- Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.
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- Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.
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Stakeholder & Vendor Management

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- Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.
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- Manage external vendors / SI partners for development and support activities.
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- Drive governance forums, status reporting, and steering committee updates.
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Domain Leadership – Vehicle Finance

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- Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.
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- Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.
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Risk, Compliance & Governance

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- Ensure adherence to regulatory, audit, and compliance requirements.
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- Identify and mitigate project risks, dependencies, and bottlenecks.
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- Maintain proper documentation, audit trails, and control frameworks.
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Process Optimization & Transformation

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- Drive initiatives to improve TAT, customer experience

📌 Program Manager (Chennai)
🏢 IndusInd Bank
📍 Chennai