Location: Hyderabad, India
Experience: 12+ Years
Employment Type: Full-time
Function: Technology / Customer Success
Role Overview
We are seeking a highly accomplished Technical Account Manager (TAM) to serve as a strategic technology advisor and executive-facing leader for enterprise customers.
The TAM will act as a trusted technology and business partner to CIOs, CTOs, CISOs and senior business stakeholders, driving technology strategy, operational excellence, service governance, financial performance and long-term customer value across AWS, Microsoft Azure and/or Google Cloud environments.
The role will have significant responsibility for customer retention, revenue growth, P&L; management, billing governance and commercial performance, in addition to technical and operational leadership.
The ideal candidate should have a solid understanding of OEM technology and service offerings, including cloud platforms, infrastructure, security, networking, observability, databases, backup, disaster recovery and enterprise software ecosystems,
and should be able to translate these offerings into appropriate customer solutions and commercial opportunities.
This role requires strong technical credibility, executive presence, commercial acumen and the ability to translate complex technology initiatives into measurable business and financial outcomes.
Key Responsibilities
Executive Customer Leadership & CXO Engagement
Serve as the senior technical and strategic point of contact for assigned enterprise and strategic accounts.
Build trusted relationships with CIO, CTO, CISO and other senior technology and business stakeholders.
Understand customer business priorities and translate them into technology and business strategies.
Lead Quarterly Business Reviews (QBRs), Executive Steering Committees and strategic account reviews.
Present service performance, technology risks, transformation initiatives, financial metrics and improvement opportunities to executive audiences.
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📌 Technical Account Manager (Mumbai)
🏢 Minfy
📍 Mumbai