02 Sep
|
AM Infoweb
|
Pune
Job DescriptionKey Responsibilities
n• Lead, coach and mentor a team of Customer Support Executives.
n• Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.
n• Conduct huddles, feedback sessions and performance reviews.
n• Handle customer escalations and ensure timely resolution.
n• Prepare daily/weekly MIS reports.
n• Coordinate with QA, Training, HR and Operations.
n• Build a positive, high-performance team culture. Eligibility
n• Minimum 1 year of on-paper Team Leader experience (Mandatory).
n• International BPO / International Voice background.
n• Graduation is Mandatory.
n• Excellent communication and people management skills.
n• Immediate joiners preferred.
📌 Team Lead (Pune)
🏢 AM Infoweb
📍 Pune