02 Sep
|
Navi
|
Bengaluru
Job Description
About the Team
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The Motor Claims team is a critical function within our Insurance Business team, dedicated to
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providing efficient and customer-centric claims services for all motor insurance policyholders.
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About the Role
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As a Subject Matter Expert, you will play a critical role in ensuring a smooth, rapid, and fair claims
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experience for our customers. You will be responsible for the end-to-end management of motor
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own-damage (OD) claims, serving as the primary point of contact for customers and service partners.
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Must Haves
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● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims
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survey/assessment.
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● Technical Skills:
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○ Strong understanding of vehicle mechanics, automobile parts, repair processes,
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vehicle damage assessment, and repair cost estimation.
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● Communication Excellence: Good command of written and spoken English. Multilingual
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ability is an added advantage.
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● Soft Skills:
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○ Excellent analytical and problem-solving abilities.
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○ Flexible and adaptable to a changing and digital-first work environment.
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○ Strong interpersonal, negotiation, and mentorship skills.
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What We Expect From You
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● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point
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for complex claims.
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● Lead the review of surveyor reports, setting standards for validation and ensuring
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cost-effective repair vs. replacement across the team.
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● Drive the use of digital tools for assessment and settlement, providing feedback for process
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improvement and ensuring team adherence to best practices.
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● Manage and optimize the coordination between customers, surveyors, and garages to resolve
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issues efficiently.
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● Handle high-value negotiations and guide the team on effective strategies to control losses
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while maintaining quality.
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● Oversee stakeholder communication, managing escala
📌 Subject Matter Expert (Bengaluru)
🏢 Navi
📍 Bengaluru