Job DescriptionOperations Delivery Manager – Offshore
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nLocation: Chennai, Tamil Nadu
nWork Mode: Work From Office
nEmployment Type: Full time
nExperience: 12–16 Years
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nAbout Anoud Technologies
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nAnoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams.
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nAbout the Role
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nAnoud Technologies is looking for an Operations Delivery Manager to lead end-to-end delivery for our Chennai offshore team across service delivery, platform support, and production operations.
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nThe role will serve as the key operational connect between onshore business priorities and offshore execution, with ownership of delivery governance, service quality, resource planning, operational performance, stakeholder management, and continuous improvement.
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nKey Responsibilities
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nService Delivery Management
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- Own end-to-end service delivery across platform support, application support, and production operations.n
- Ensure services consistently meet agreed SLAs,



OLAs, KPIs, and business expectations.n
- Establish clear ownership, accountability, and governance across support and engineering teams.n
- Monitor service performance, identify operational risks, and drive corrective actions.n
- Drive operational maturity through standardization, automation, process improvement, and service optimization.n
- Ensure appropriate support coverage, operational procedures, and escalation mechanisms for business-critical applications and platforms.n
- Maintain focus on service availability, reliability, performance, security, and customer experience.n
- Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiatives.n

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nPlatform Support Management
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- Lead delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and relate

📌 Operations Project Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai