Applies technical expertise in a set of technical solutions to provide guidance
to customers. Recognizes opportunities and follows up with project management on
optimizations of solutions and technical delivery, including automation and
process streamlining. Provides proactive and reactive technical assistance in
close cooperation with Support and Product Development teams for problem
analysis and investigation. Assists customers with non-routine software updates,
upgrades, configuration, and incident remediation and educates customers on
product features, upgrades, and best practices. Generates and maintains customer
deliverables and documentation to help customers implement solutions
independently. Performs problem analysis and investigation independently,
providing documented technical solutions ready for customers to implement, test,
and maintain, and engages with stakeholders to support the alignment of
technical deliverables with project goals. Leverages customer insights to
identify recent service offerings and delivers presentations and contributes to




consulting with clients on solutions for defined technical areas.

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📌 Senior Advanced Services Engineer (India)
🏢 Oracle
📍 India