Job Description About the job NWe are seeking a dynamic and experienced Techno Commercial Printing and Packaging expert to join our team, focusing on the paperboard for printing and packaging sector. This role requires a blend of technical expertise in printing and packaging, exceptional customer service skills, and a proven track record in business development. The ideal candidate will be responsible for managing customer relationships, addressing complaints and claims, troubleshooting technical issues, and driving business growth. N Responsibilities NTechnical Expertise and Troubleshooting: Nn Provide hands-on technical support related to paperboard products, including troubleshooting issues related to printing and packaging operations. N Offer expert advice on the selection and application of paperboard materials to optimize customer outcomes. NnCustomer Service and Complaint Management: Nn Address and resolve customer complaints and claims promptly and professionally. N Implement effective solutions to prevent recurrence of issues and ensure customer satisfaction. NnTechnical Sales Support and New Product Development: Nn Conduct product demonstrations and presentations to customers, showcasing the benefits and features of paperboard solutions. N Prepare detailed technical proposals and documentation to support sales efforts. N Active involvement in new product development to support Product manager and mill operations NnCustomer Relationship Management: Nn Develop and maintain solid relationships with key customers in the paperboard industry. N Understand customer needs and provide tailored solutions that leverage your technical expertise in printing and packaging. NnMarket Analysis and Reporting:



Nn Analyze market trends, customer feedback, and competitive landscape to identify opportunities for growth and improvement. N Prepare regular reportson product performance, customer feedback, and market conditions. NnBusiness Development: Nn Identify customer’s challenges with existing supplier, pain points and their expectations and pursue new business opportunities to drive growth in the paperboard sector. N Collaborate with Sales teams to create strategies for market expansion. Nn Qualifications: Nn Bachelor’s degreein Printing Technology/Diploma in Printing technology/ Bachelor’s Degree in Packaging technology N Minimum of 10 years of experience in printing and packaging operations. Additional Sales experience will be advantage. N Hands-on experience with paperboard Printing and Packaging (Offset) production and processes is highly desirable. N Strong technical knowledge of paperboard, Inks, printing processes, and packaging solutions. N Excellent problem-solving skills and the ability to troubleshoot complex technical issues in printing packaging operations. N Experience in New Product Development and alternate packaging solutions N Proven track record in business development and achieving sales targets. N Exceptional customer service skills with a focus on complaint resolution and relationship management. N Strong communication and presentation skills. N Ability to work collaboratively across teams and manage multiple priorities N Knowledge in paper and board products will be an advantage N Willingness to travel as needed to meet with customers, travel and spend time in mill with operations team and attend industry events. N Proficiency in Communication and Presentation skills N

📌 Technical Sales Manager - Paperboard (Noida)
🏢 APRIL
📍 Noida