Job DescriptionWork mode: Work from office NJoining: Immediate NLocation: Pune, Maharashtra NTimings: 5 PM to 3 AM IST — 5 Days Working N Atica Global nAtica is a leading, tech-first remote sales & revenue management company for hotels and hotel operators in the US, enabled by a unified tech-led solution. We're a startup, backed by some of the top investors in the country including Titan Capital and DIBS. N n Key Responsibilities Nn Task Oversight: Ensure the team's daily work RFP responses, PMS entries, CRM updates, and report generation is completed accurately and within the expected turnaround time (TAT) N Quality Control: Spot-check completed work daily to catch errors before they reach hotels or the sales team, and fix the underlying process when the same mistake keeps recurring N SOP Ownership: Maintain and update the standard operating procedure for each task type, and make sure every associate and team lead is working to the same standard N Performance Tracking: Monitor accuracy and TAT numbers daily at the individual and team level; keep error rates low and turnaround consistently within target N Monthly Scoring: Run the monthly performance/variable-pay scoring process end to end pull the data, validate it, and confirm final numbers with Finance on time N Team Leadership: Manage and coach team leads, set daily task priorities, and redistribute work when volumes spike or someone's on leave N Issue Resolution:



Be the first point of contact when something goes wrong a wrong entry, a missed deadline trace the root cause, get it corrected, and prevent it from repeating N Tool & Process Improvement: Improve how the team uses CRM, reporting platforms (e.G. Metabase), and internal tools (e.G. Appsmith) to work faster and with fewer errors N Cross-Functional Coordination: Work with the Sales team to keep RFP requirements transparent and make sure PMS/CRM data stays consistent with what's been committed to hotels and clients N Team Development: Coach associates and team leads whose accuracy or TAT has slipped, and build a team that keeps improving with low attrition Nn Requirements Nn 3–6 years in operations, back-office, or data-processing roles, with hands-on experience managing a team or team leads N High attention to detail comfortable being accountable for the accuracy of high-volume, precision-driven work N Comfortable using data and reporting tools to track performance, not just gut calls N Clear communicator who can hold a team accountable to a quality and turnaround standard N Able to work the 5 PM–3AM shift out of our Pune office Nn Nice to Have NExperience in hospitality, hotel operations, or hotel distribution systems (PMS, RFP platforms) NPrior experience in a data-entry or back-office environment with strict accuracy/TAT targets

📌 Operations Manager (Hospitality/Travel & Tourism) (Mumbai)
🏢 Atica Global
📍 Mumbai