Shift Pattern: Rotational Shifts, including Night Shifts
Work Schedule: 5.5 Days per Week
Position Overview
We are seeking customer-focused professionals to become part of our International Customer Service team. The selected candidates will communicate with customers from the US over calls, understand their requirements, resolve service-related issues, and ensure a smooth and satisfactory customer experience.
Your Responsibilities
- Manage incoming calls from US-based customers.
- Handle customer requests concerning orders, payments, billing, returns, products, accounts, and other service-related matters.
- Analyze customer concerns and provide appropriate solutions within the required timelines.
- Update customer information and call-related details accurately in the designated systems.
- Meet defined service quality, compliance, attendance,
and productivity standards.
- Ensure every customer interaction is handled professionally and with a helpful attitude.
Who Can Apply
- Graduates and undergraduates from any educational background are eligible.
- Candidates with 6+ months of experience in an International Voice Process will be preferred.
- Freshers with excellent English communication skills and a strong customer-service orientation can also be considered.
- Robust spoken English and confident communication abilities are required.
- Candidates must be open to rotational working hours, including night shifts and rotational weekly offs.
- Immediate joiners will receive preference during the hiring process.
Benefits & Perks
- Attractive incentives linked to individual performance.
- PF, ESI, and other applicable statutory benefits.
- Scope for career advancement and long-term growth in the international customer service domain.
📌 Customer Support Executive (Jaipur)
🏢 Dilip Kuldeep (Proprietor of Magpie Placement Services)
📍 Jaipur
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