Project Role: Custom Software Engineer
Project Role Description: Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills: Service Now Software Asset Management (SAM)
Positive to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Job Summary

We are seeking an experienced Service Now SAM & ITOM Specialist to design, implement, and manage Software Asset Management (SAM) and IT Operations Management (ITOM) capabilities on the Service Now platform. The role focuses on integrating software asset lifecycle management with infrastructure visibility, discovery, and service mapping to improve compliance, operational efficiency, and cost optimization.

Key Responsibilities

Implement and configure Service Now SAM Pro and ITOM modules including: Discovery

Service Mapping
Event Management

Operational Intelligence

Manage end-to-end software asset lifecycle: Software discovery and inventory ingestion

Normalization and reconciliation
License entitlement management
Compliance tracking and optimization
Configure and maintain Discovery patterns, probes, and sensors.
Integrate multiple data sources (SCCM, Intune, JAMF, cloud platforms) for accurate software and infrastructure visibility.
Ensure CMDB accuracy, health, and governance aligned with CSDM standards.
Work on ITOM capabilities to improve infrastructure visibility and dependency mapping.
Configure Event Management rules, alerts,



and incident creation workflows.
Design and maintain service maps for business-critical applications.
Perform software license optimization and compliance reporting.
Collaborate with IT, security, procurement, and infrastructure teams.
Troubleshoot Discovery, CMDB, and SAM data issues.
Develop dashboards and reports for SAM compliance and ITOM performance metrics.

Support audits and ensure adherence to software licensing agreements.

Required Skills

5–10 years of experience in Service Now platform implementation/support.

Strong hands-on experience with: Service Now SAM Pro

Service Now ITOM (Discovery, Service Mapping, Event Management)

CMDB and CSDM data model

Strong understanding of: Software licensing models and asset lifecycle management

Discovery architecture (MID Servers, probes, sensors)
IT infrastructure components (servers, applications, networks, cloud)
Experience with data reconciliation and normalization rules.
Robust troubleshooting skills in Discovery and CMDB data issues.
Knowledge of ITIL processes and IT Asset Management (ITAM).

Experience with REST/SOAP integrations and external data sources.

Preferred Skills

Experience integrating with tools such as: SCCM

Microsoft Intune
JAMF

AWS / Azure / GCP

Experience with: Integration Hub





Performance Analytics and dashboards
Event Management alert correlation
Knowledge of cloud infrastructure and hybrid environments.
Exposure to automation and scripting in Service Now (Java Script, Glide APIs).
Understanding of cybersecurity and infrastructure monitoring tools.
Qualifications
Bachelor s degree in Computer Science, Information Technology, or related field.
Service Now Certified System Administrator (CSA) – Preferred
Service Now Certified Implementation Specialist – SAM (CIS-SAM) – Preferred
Service Now Certified Implementation Specialist – ITOM (CIS-ITOM) – Highly Preferred
ITIL Foundation Certification – Preferred
Key Competencies
Strong analytical and problem-solving skills.
Ability to manage complex data relationships across SAM and CMDB.
Excellent communication and stakeholder management.
Strong attention to detail in compliance and governance.

Ability to work in cross-functional enterprise environments.

Nice to Have
Experience in enterprise-scale CMDB transformation programs.
Knowledge of Fin Ops and software cost optimization strategies.
Exposure to AIOps and predictive analytics in IT operations.
Experience with Service Now automation and AI capabilities (Now Assist, Event Intelligence).

Familiarity with Dev Ops and CI/CD integration for Service Now.

Additional Information:

- The candidate should have minimum 3 years of experience in Service Now Software Asset Management (SAM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

📌 Custom Software Engineer (Hyderabad)
🏢 Accenture
📍 Hyderabad