Job TitleApplication Support Engineer – Automation & Infrastructure

Job Description SummaryWe are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions.The ideal candidate will have experience in application support and automation, with

hands-on Infrastructure as Code (IaC)

capabilities and experience using tools such as

Ansible . This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort.

ResponsibilitiesDesign, build, and maintain infrastructure as code (IaC) solutions for application deployment and managementDevelop and enhance Ansible-based automation for provisioning, configuration, and operational supportContribute to establishing standards for automation and infrastructure management across supported platformsBuild and maintain automation processes for installation, configuration, and patching of third-party softwareSupport application lifecycle management, including maintaining systems aligned with

N‑1 patching standardsProvide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar systemsTroubleshoot issues across application, infrastructure, and integration layers in production and non-production environmentsPartner with engineering teams to implement repeatable, low-maintenance deployment solutionsDocument deployment, patching,



and operational proceduresMonitor application health and contribute to improving stability and performanceSupport disaster recovery planning and execution activitiesCollaborate with Cloud Engineering, Security, and Operations teamsContribute to continuous improvement initiatives to increase automation and reduce manual operational processes

Required Qualifications4+ years of experience in Application Support, Systems Administration, or similar roleHands-on experience with automation or configuration management tools (Ansible preferred)Hands-on experience with

Infrastructure as Code (IaC)

using Terraform, CloudFormation, or similarExperience supporting enterprise or third-party applications in production environmentsExperience with application patching, upgrades, and lifecycle management, including maintaining systems at

N‑1Experience using scripting or automation languages (Python, Bash, or similar) to support and extend automation workflowsHands-on experience supporting applications in

AWS-based cloud environments , including core infrastructure servicesKnowledge of Incident, Problem, and Change Management practices (ITIL)Solid troubleshooting and problem-solving skills

Preferred QualificationsExperience supporting third-party enterprise software (COTS) such as SAP, Oracle, Axway, QlikExperience using Ansible in production environmentsExperience building or maintaining Ansible playbooks, roles, or reusable automation workflowsExperience working with middleware, integration layers, or distributed systemsExposure to CI/CD pipelines and DevOps practicesExperience with monitoring tools (Splunk, Dynatrace, CloudWatch)Experience with ServiceNow or similar ITSM tools

EducationBachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

📌 Devops & Automation Support (Mumbai)
🏢 JRD Systems
📍 Mumbai