Position OverviewWe are seeking an experienced

Oracle CX Sales & ICM Consultant

to lead the end-to-end design, implementation, and optimization of our Oracle Fusion Cloud CX suite.In this role, you will play a critical part in modernizing our CRM ecosystem by migrating legacy interfaces to the

Oracle Redwood User Experience

using

Visual Builder Studio (VBS) .You will work directly with business stakeholders to align sales processes, compensation plans, and partner strategies with cutting-edge cloud capabilitiesKey Responsibilities

CX Sales & ICM Implementation:

Lead requirement gathering workshops, solution design, configuration, and deployment for Oracle CX Sales (Engagement Cloud) and Incentive Compensation Management (ICM) modules.Redwood UI Transformation:

Drive the functional and visual migration from classic CX interfaces to

Oracle Redwood UI

using Express Mode and

Visual Builder Studio (VBS) .Incentive Compensation Configuration:

Design complex commission structures, credit rules, performance measures, plan components, payment processing, and dispute management workflows.Core Sales Module Management:

Configure Lead/Chance management, Account/Contact hierarchies, Territory Management, and Sales Forecasting.Extensibility & Analytics:

Utilize Groovy Scripting for custom business logic, Object Management, Triggers, and Assignment Manager. Build interactive real-time reports using





OTBI (Oracle Transactional Business Intelligence)

and custom BI Publisher reports.Testing & Support:

Create unit test scripts, lead System Integration Testing (SIT), and coordinate User Acceptance Testing (UAT) during upgrade or migration cycles.Required Qualifications & Skills

Core Experience:

7+ years of hands-on experience implementing or supporting

Oracle CX Sales

and

Oracle Incentive Compensation (ICM) .Redwood UI Expertise:

Proven hands-on experience configuring Redwood pages, enabling Redwood opt-ins/features, and extending Redwood UI via Visual Builder Studio (VBS).Technical Proficiency:Application Composers, Custom Objects, and

Groovy Scripting .Functional knowledge of

Oracle Integration Cloud (OIC)

for CX integrations.OTBI Analytics & BI Publisher report generation.Business Acumen:

Deep understanding of Sales Performance Management (SPM), compensation structures, credit allocation, and CRM lifecycles.Certifications (Preferred):Oracle Fusion CX Sales Certified Implementation SpecialistOracle Sales Performance Management / Incentive Compensation Certified SpecialistCore Key Performance Indicators (KPIs)Successful migration and adoption rate of Redwood UI components.Accuracy and timeliness of compensation calculations and payout runs.System optimization resulting in higher sales team user adoption and lower page latency.

📌 Senior Oracle CX Sales & ICM Functional Consultant (Redwood UI Specialist) (Mumbai)
🏢 Jade Global
📍 Mumbai