ResponsibilitiesNetwork monitoring: Monitor LAN/WAN links, routers, firewalls, and wirelessequipment for availability and performance.Server monitoring: Track server health, CPU/memory utilization, andescalate hardware/software alerts.Ticket handling: Follow SOPs for incident logging, categorization, andresolution; update tickets with accurate status.Escalation management: Escalate unresolved issues to L2/L3 teams perdefined SLA timelines.ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,and update stakeholders.Vendor coordination: Liaise with hardware/software vendors for RMA,patching, and support cases.SOP compliance: Ensure all actions are aligned with documented SOPs andgovernance standards.Skills & QualificationsBasic knowledge of network devices (switches, routers, firewalls) and servermonitoring tools.Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).Robust communication skills for ISP/vendor coordination.Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.
📌 NOC Monitoring (Mumbai)
🏢 Neurealm
📍 Mumbai
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